Terms & Conditions

• 1"Abo ElGoukh" refers to the website and all products and services offered through it.
• 2"Customer" refers to any individual who uses the website or places an order.

The Customer agrees to use the website lawfully and not to engage in any activity that may damage the website or negatively affect the experience of other users.

Any unlawful use of the website, including attempts to gain unauthorized access to or interfere with its systems, is strictly prohibited.

• We make every effort to ensure that product descriptions, specifications, and prices are accurate.
• Product colors displayed on your screen may vary slightly from the actual product depending on your device settings.
• All prices are displayed in Egyptian Pounds (EGP) and include Value Added Tax (VAT), where applicable.
• Abo ElGoukh reserves the right to change prices, offers, or product specifications at any time before an order is confirmed.

Abo ElGoukh reserves the right to accept, reject, or cancel any order in the following cases:

• 1Product unavailability.
• 2An obvious pricing or product specification error.
• 3Inability to verify customer information.
• 4Suspected unauthorized or fraudulent activity.

If an order is cancelled after payment has been received, the refund will be issued using the original payment method.

The website offers multiple payment methods, and the Customer confirms that all payment information provided is accurate.

We do not store payment card information. All payments are securely processed through authorized payment service providers.

• Installment options are offered through partner banks and finance companies, each subject to its own terms and conditions.
• Approval or rejection of an installment application rests solely with the installment provider, and Abo ElGoukh bears no responsibility for that decision.
• Installment amounts, interest, administrative fees and repayment terms are set by the installment provider, and the final details are shown at checkout.
• Figures shown in the website's installment calculator are estimates for comparison purposes only and may differ from the provider's final offer.
• Triple Zero and other promotional offers are temporary and subject to change in line with our agreements with installment providers.
• When applying for installments through our partners, the Customer agrees to share their details, including their national ID number, with the finance provider to review the application and conduct a credit inquiry.

Please read the installment provider's terms carefully before confirming your order.

Orders are processed and shipped within the timeframe displayed during the checkout process.

Delivery times may vary depending on the destination, shipping carrier, or circumstances beyond our reasonable control.

All return and exchange requests are subject to the Return & Exchange Policy published on the website, which forms an integral part of these Terms & Conditions.

Products covered by a warranty are subject to the warranty terms applicable to each product. The warranty does not cover damage resulting from misuse, negligence, accidents, or any modification or repair carried out by an unauthorized party.

All content available on this website, including text, images, designs, logos, trademarks, graphics, and other materials, is the property of Abo ElGoukh or is used under license. It may not be copied, reproduced, distributed, or reused without prior written permission.

• 1Abo ElGoukh shall not be liable for any indirect damages or losses resulting from misuse of products or failure to follow the provided operating instructions.
• 2Our liability shall be limited to the value of the product purchased, to the extent permitted by applicable law.

The Customer is responsible for maintaining the confidentiality of their account credentials and password and accepts responsibility for all activities carried out under their account.

Abo ElGoukh reserves the right to amend these Terms & Conditions at any time. Any changes become effective immediately upon publication on the website.

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any dispute arising from the use of the website or purchases made through it shall be subject to the jurisdiction of the Egyptian courts in accordance with the applicable laws.

If you have any questions regarding these Terms & Conditions, you may contact the Abo ElGoukh Customer Service team through the Contact Us page on our website.