The consumer has the right to replace or return the product and refund its value within 30 days from the date of purchase if it is defective or does not conform to the specifications or for the purpose for which it was contracted, in accordance with the instructions of the Egyptian Consumer Protection Agency (text of Article No. 21 of the law) and the consumer To submit the purchase invoice with his order, with the need to have all the product’s belongings
After the thirty days have passed, the consumer will not have the right to demand the replacement or return of the product and a refund of its value, and the consumer must refer to customer service to submit a maintenance request for the product.
The consumer has the right to replace the commodity or return it with a refund of its cash value, without giving any reasons and without incurring any expenses within fourteen days of receiving it – Article No. 17 of the law – without prejudice to any guarantees or legal conditions with the following conditions:
If the commodity is not in the same condition it was in at the time of sale for a reason attributed to the consumer. (never used, same condition packaging)
If it is one of the goods that are manufactured based on special specifications specified by the consumer
If the product is in its original condition:
In the event that the customer does not want the product and wishes to recover the full amount, the request will be received from the customer after verifying the purchase invoice and the condition of the product, and the full amount will be refunded to the customer.
With regard to shipping, the customer bears the freight in the event of returning the product without any problem with the product, but if the return is due to a problem in the product, the customer will not bear any costs
The amount is refunded to the customer in the same method of payment that the customer used upon completing the purchase process, with the customer incurring administrative expenses at a rate of 2.5% of the value of the device in favor of the electronic payment service providers
In the event that the product is not in its original condition specified by law, and the customer desires within 14 days of receiving the product to return the product or refund its value, the customer is not entitled, according to the law, to request a refund or return of the product